Shipping Policy

We are committed to delivering your order in a timely and efficient manner. Please review the details of our shipping policy below:

Processing Time

All orders are processed within 2-5 business days after payment confirmation.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Methods and Delivery Times

Standard Shipping: Estimated delivery within 10-15 business days.
Express Shipping: Estimated delivery within 5-8 business days.

Shipping Costs

Shipping costs are calculated based on the package weight, dimensions, and destination.
Free shipping may be available for orders exceeding a certain amount, depending on the promotion or region.

Customs and Duties

For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.
We provide necessary documentation to facilitate customs clearance, but delays may occur during this process.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at support@antiqueworldart.com within 7 days of the expected delivery date.
We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.

Important Notes

Delivery times may vary depending on the shipping carrier, customs processes, and local carrier services.
You can view the shipping cost at checkout before confirming your order.

Refunds & Return Policy

We want you to feel confident shopping with us. If you’re not completely satisfied with your purchase, our return policy is designed to make the process simple and convenient.

Shipping returns

To return your product, you should mail your product to 128 Limin West Street, Zhenping County, Nanyang City, Henan Province.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns and Refunds

International returns are accepted within 14 days of receiving the item, provided the product is unused and in its original packaging.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refunds will be processed after the returned item has been inspected and approved.
Final sale items, custom-made products,Personalized or mark No Return Accepted are not eligible for return or exchange.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@antiqueworldart.com